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JOB DESCRIPTION - UKB 007
Job Title: Billing Investigations Analyst
Location: London
Reporting To: Billing Investigations Manager
Salary Midpoint £33k
Overall Purpose:
To develop processes which will enable the resolving of billing disputes. Overall responsible for driving and managing these processes of resolving billing disputes by determining the accuracy of disputed invoices and providing proof of the accuracy or corrections of inaccurate invoices.
Principal Job Responsibilities:
- To establish and develop processes that will enable billing disputes resolutions quickly and effectively
- To interpret and analyse data from various sources in order to assert the correctness of disputed invoices
- To assist in preparation of case files for legal action
- To provide material to prove the correctness of disputed invoices
- To conduct where necessary investigations to full resolution including root cause analysis
- To liaise with customers both internally and externally to provide the data required to satisfy these objectives and meet their requirements
- Meet with internal clients to resolve disputes in Our client’s favour
- Provide data for reporting. Progress quality and reliability of reporting
- Define tools to improve the effectiveness of the ongoing work
Staff/Financial Responsibilities:
People: None
Financial:
Working Relationships:
Customers: OpCos
Suppliers: MIS, Network Operations, International Security
Qualifications and Experiences: (E = Essential; D = Desirable)
- Experience in Fraud Investigations D
- Knowledge of Suspense Analysis D
- Revenue Assurance experience D
- Billing Investigations experience E
- Billing experience E
- Telecomms experience E
- An understanding of the end-to-end process of the call rating process, from the switch billing event creation through to bill printing E
